IBM Support

MustGather: Relational Databases with Rational Team Concert

Troubleshooting


Problem

This technote explains how to collect additonal information for troubleshooting database repository issues that can occur when using IBM® Rational® Rational Team Concert (RTC). Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data

Cause


This MustGather will assist you in collecting the data necessary to help you diagnose and resolve the issue. If you are unable to determine the root cause using the information collected, you should open a PMR with IBM Rational Support for further investigation providing the data collected.

Resolving The Problem






You can use the IBM Support Assistant Lite (ISA Lite) Data Collector tool to quickly collect diagnostic files, such as log files, configuration files or to run traces. This tool is bundled with RTC 4.x and above. ISA Lite collects information about your Jazz Team Server environment and stores the information in a .zip archive file. If you have a need to open a service request with IBM Rational Support for further assistance, you can send the archive file with the data collection so that they can help diagnose and fix problems.


The information below should be gathered in addition to the normal information and log gathering done by ISA Lite.



Verify your RTC database

Refer to technote 1455629 Rational Team Concert repository Online Verify Tool

[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"Repository","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.0;1.0.1;2.0;3.0;3.0.1;4.0;4.0.1;4.0.2","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Product Synonym

Rational Team Concert

Document Information

Modified date:
16 June 2018

UID

swg21307820