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Namespace drop-down appears blank in Cognos Analytics/Cognos BI Login Page while attempting to login to Planning Analytics CAM authenticated server via Perspectives

Troubleshooting


Problem

Attempts to login to CAM authenticated Planning Analytics server over Perspectives is not successful as the Cognos Namespace drop-down appears blank, not allowing users to select the namespace and login to Cognos Analytics/Cognos BI.
Blank Cognos Namespace Window

Symptom

  1. Blank Cognos Analytics/Cognos BI Namespace window is presented to users when attempting to login to CAM authenticated Planning Analytics server over Perspectives.
  2. Login to CAM authenticated Planning Analytics server over Architect on the same system works as expected.
  3. Login to native authenticated Planning Analytics server over  both Perspectives and Architect on the same system works as expected.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"Perspective","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
19 August 2019

UID

ibm11001408