No SMTP email alert for 'CHASSIS_NOPERMF1' SEL event - Lenovo NeXtScale n1200 Enclosure (5456)

Resolving The Problem

Source

RETAIN tip: H214376

Symptom

When mixed Power Supply Units (PSUs), non-supported PSUs, or 1300w PSU with 110v AC installed in the NeXtScale n1200 chassis, the Fan-Power Controller (FPC) asserts a 'Chassis_NoPermF1' event to indicate that all nodes power permission is denied due to these non-supported conditions.

While this event is logged in the System Event Log (SEL), FPC with Simple Transportation Management Protocol (SMTP) configured missed sending out an alert email notifying user of such event while all the other events have email dispatched.

Affected configurations

The system can be any of the following servers:

• NeXtScale n1200 Enclosure, type 5456, any model

This tip is not software specific.

This tip is not option specific.

The system has the symptom described above.

The FHET24G-2.09 firmware for the FPC is affected.

Solution

This behavior will be corrected in a future release of FPC firmware.

The target date for this release is scheduled for third quarter 2015.

The file is or will be available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and Operating system on IBM Support's Fix Central web page, at the following URL:

     http://www.ibm.com/support/fixcentral/

Workaround

It is suggested that users check the FPC SEL (System Event Log) upon receiving the 'Node_No_Permission' event for all of the installed nodes to understand the reason for power the permission denial.

Additional information

This is an incorrect FPC firmware behavior of specific event triggering. Future FPC firmware will provide correct behavior.