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No mapping between account names and security IDs was done

Troubleshooting


Problem

This technote explains why IBM® Rational® ClearCase® view creation results in an error, protection will be weak, along with suggestions to resolve the problem when working on Microsoft® Windows®.

Symptom


During view creation, the following error is generated:

%>cleartool mkview -tag my_test_view \\host1\cc_storage\views\my_test_view
noname: Warning: Can not find a group named "DOMAIN\User_name".
cleartool: Error: no group "clearcase" found; protection of  5♦╚┼w tΦ┼   YY├j$h` ┴wΦ`¿ will be weak
cleartool: Error: unable to create security descriptor for \\host1\cc_storage\views\my_test_view: No mapping between account names and security IDs was done.
cleartool: Error: Unable to create directory "\\host1\cc_storage\views\my_test_view": Invalid argument.
cleartool: Error: Unable to create view "\\host1\cc_storage\views\my_test_view".


Note: The characters in the error message are what actually appear in the error and are not a typo or glitch with the technote. Also, a similar message is also displayed when creating a view through the GUI.

OTHER SYMPTOMS:

  • The view log shows the following error:

view_server.exe(4072): Error: Unable to remove ".new_db". Permission denied.

  • The ALBD Log shows the following errors:

albd_server(1252): Error: Albd(1252): Error: Server view_server.exe (pid=4072) on "C:\cc_storage\view\my_test_view.vws" died on startup; marking it as "down".

albd_server(1252): Server view_server.exe(4072) exited with status 1

Cause

Some registry keys may have been set incorrectly either by editing the registry, or by specifying incorrect values during installation.

Resolving The Problem



Note: This solution contains information about modifying the system registry. Before making any modifications to the Microsoft® Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to the Microsoft Knowledge Base article 256986 at http://support.microsoft.com/kb/256986.

Find the value:

32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Atria\ClearCase\CurrentVersion\ClearCaseGroupName

64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Atria\ClearCase\CurrentVersion\ClearCaseGroupName


Ensure that the key is correct and that the group listed there really exists.

Additionally check the value in the key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Albd\ObjectName


The account listed in this key should be the ALBD account and should be the same for all machines that have an ALBD service running in a given ClearCase environment. This user should also exist.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"View: Snapshot","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2002.05.00;2003.06.00","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21225987