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"No error message available, result code: E_UNEXPECTED(0x8000FFFF)" when testing database or launching Controller

Troubleshooting


Problem

User launches 'Controller Configuration', and opens database connections. User selects database connection, and clicks on green tick ('test') icon. - An error appears. A similar error appears when launching the Controller client.

Symptom

Controller Configuration:
No error message available, result code: E_UNEXPECTED(0x8000FFFF)

Launching the Controller Client:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ArgumentException: No error message available, result code: E_UNEXPECTED(0x8000FFFF).
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at FrServerB.ServerInfo.GetDBRelease(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetDBRelease(String sGuid, String sUser)
--- End of inner exception stack trace ---

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22005682

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