IBM Support

Network Time Protocol (NTP) configuration error during DB2 10.1 instance creation with pureScale feature on SLES11 SP2

Troubleshooting


Problem

During an instance creation on DB2 10.1 with pureScale feature on SLES11 SP2, db2isetup or db2icrt returns with a minor error. A detailed examination of the install log shows an error in the NTP configuration component during instance creation. The instance and other components however are created or configured successfully.

Symptom

During an instance creation on DB2 10.1 with pureScale feature on SLES11 SP2, db2isetup or db2icrt returns with a minor error. An examination of the install log reveals:

ERROR: The Network Time Protocol (NTP) daemon configuration failed on the following hosts: "pq103.torolab.ibm.com". NTP was not found, and, an error occurred during an attempt to configure and start the daemon. See the log file "/tmp/ntpcfg.log.000" on the affected hosts for more details. To ensure that clock-sensitive operations (such as, error-logging, monitoring and point-in-time recovery) run optimally across a distributed environment, the NTP service must be synchronized across all members. Ensure NTP is installed and configured correctly before using DB2 pureScale. For detail, please see Required steps in Post Install Recommendations.
Register NTP :.......Failure

All other components were installed and configured successfully.

Further analysis of the ntpcfg log file reveals:

:::: VALIDATING PLATFORM ::::
SuSE Linux detected.
:::: VALIDATING PORT ENTRY FOR NTP ::::
ERROR: Port reservation for NTP does not exist in /etc/services.

[{"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"High Availability - PureScale","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.1","Edition":"Advanced Enterprise Server;Enterprise Server;Express;Express-C;Personal;Workgroup Server","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
01 May 2025

UID

swg21591243

Page Feedback