Troubleshooting
Problem
User launches Controller on Cloud. User performs a task (for example Excel link reporting) which requires the ability to read/write from/to files that are stored 'on premise'.
Specifically, user would like to open/save files located on network drives (connected to their PC/laptop).
- However, when they launch the file browsing dialogue (in Controller-on-Cloud) they do not see the network drives that their PC/laptop (locally) has access to.
Symptom
For example, inside Excel the 'File - Open' dialogue box only shows:
(a) The user's PC/laptop C: drive (highlighted below in green)
(b) The Citrix server's C: and D: drives (highlighted below in pink):
The user expected to see other network drives (for example U: or Y:), so that it looked something similar to:
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
12 October 2021
UID
ibm16117802