Troubleshooting
Problem
when login to ObjectSrever using PAM authentication, it can fail with authentication error.
Symptom
when the problem happened, ObjectServer leaves log messages as below.
<log>
2019-01-21T16:42:38: Error: E-AUT-102-001: PAM message for user xxxx: [compat]: 3004-318 Error obtaining the user's password information.
2019-01-21T16:42:38: Error: E-AUT-102-010: Account Management of user 'xxxx', has failed. [4][System error]
2019-01-21T16:42:38: Error: E-AUT-102-005: User authentication of user 'xxxx', has failed. [9][Authentication failed]
2019-01-21T16:42:38: Information: I-SEC-104-003: Cannot authenticate user "xxxx" with external source. Error = 'Authentication failed'.
2019-01-21T16:42:38: Information: I-SEC-104-002: Cannot authenticate user "xxxx": Not authenticated
2019-01-21T16:42:38: Error: E-OBX-102-023: Failed to authenticate user xxxx. (-3602:Not authenticated)
2019-01-21T16:42:38: Error: E-OBX-102-057: User xxxx@XXXX failed to login: Not authenticated
</log>
2019-01-21T16:42:38: Error: E-AUT-102-001: PAM message for user xxxx: [compat]: 3004-318 Error obtaining the user's password information.
2019-01-21T16:42:38: Error: E-AUT-102-010: Account Management of user 'xxxx', has failed. [4][System error]
2019-01-21T16:42:38: Error: E-AUT-102-005: User authentication of user 'xxxx', has failed. [9][Authentication failed]
2019-01-21T16:42:38: Information: I-SEC-104-003: Cannot authenticate user "xxxx" with external source. Error = 'Authentication failed'.
2019-01-21T16:42:38: Information: I-SEC-104-002: Cannot authenticate user "xxxx": Not authenticated
2019-01-21T16:42:38: Error: E-OBX-102-023: Failed to authenticate user xxxx. (-3602:Not authenticated)
2019-01-21T16:42:38: Error: E-OBX-102-057: User xxxx@XXXX failed to login: Not authenticated
</log>
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Component":"ObjectServer","Platform":[{"code":"PF002","label":"AIX"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10869612