Troubleshooting
Problem
I.T. administrator is trying to install the Controller client on a new PC. After double-clicking on the installation file ("ControllerClient.MSI"), the installation wizard fails. A Microsoft dialog box pops up.
Symptom
Event Log on client PC:
.NET Runtime 2.0 Error
Event ID: 5000
Description: EventType clr20r3, P1 ccr.exe, P2 8.2.387.0, P3 4677f187, P4 ccr, P5 8.2.387.0, P6 4677f187, P7 57, P8 b, P9 system.io.filenotfoundexception, P10 NIL
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1035778
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Document Information
Modified date:
08 May 2025
UID
swg21371269