IBM Support

.NET API error when installing IBM Content Collector (ICC) 4.0.1

Troubleshooting


Problem

A .NET API error is thrown when attempting to install ICC 4.0.1. The error claims that either an incorrect version of the IBM FileNet P8 Content Processing Engine (CPE) .NET API 5.2.1.2 is installed or that it is missing some components.

Cause

A corrupt installation of the CPE 5.2.1.2.

Diagnosing The Problem

1. Check in "Programs and features"
2. .NET API will not be listed there

Resolving The Problem

Re-installing the CPE 5.2.1.2 .NET API will solve this issue:

1. Copy the software on a local disk.
2. Start the re-installation of the .NET API.
3. Select all sub-components of .NET framework 45 that were not listed before (select them all if unsure).

During the next installation of ICC there are no further errors regarding missing components.

    Document link 'Importing HTML'.

Internal Use Only

This technote was generated by Technote Kickstart 1.1.0.95 based on PMR 03597,211,788.
View the associated PMR's text via Wellspring at: http://eclient.lenexa.ibm.com:9082/DocFetcher/source/PMR/03597.211.788%20O15/11/19

[{"Product":{"code":"SSAE9L","label":"Content Collector"},"Business Unit":{"code":"BU001","label":"Analytics Private Cloud"},"Component":"Content Collector for Email","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.1","Edition":""}]

Document Information

Modified date:
17 June 2018

UID

swg21971485