Needed to send a ping message but failed. 1

Troubleshooting

Problem

Randomly the following error shows up in the online.log of the Primary server in an HDR pair: Needed to send a ping message but failed. 1

Symptom

Messages similar to the following are displayed in the online.log of the Primary server in an HDR pair.

. . .
DR: Needed to send a ping message but failed. 1
Logical Log 358 Complete, timestamp: 0x20c592c5.
DR: Needed to send a ping message but failed. 1
DR: Needed to send a ping message but failed. 1
Logical Log 359 Complete, timestamp: 0x20ca1170.
DR: Needed to send a ping message but failed. 1
DR: Needed to send a ping message but failed. 1
DR: Needed to send a ping message but failed. 1
. . .

[{"Product":{"code":"SSGU8G","label":"Informix Servers"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.7;12.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

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Document Information

More support for:
Informix Servers

Software version:
11.7, 12.1

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
234057

Modified date:
29 September 2018

UID

swg21649935

IBM Support

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