Troubleshooting
Problem
When loading the landing page in Cognos Analytics, while procesing the logon operation and requesting the required files, the end user may see a white page. Cognos Administrator has the option to show a spinner icon so the end user knows that the blank page is still executing.
Symptom
While trying to upload the landing page for Cognos Analytics, the end user sees a white page. As no other icons appear, the end user might think the page is not responding.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.10","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
01 May 2025
UID
swg22015352