IBM Support

ncp_poller cannot connect to monitor db

Troubleshooting


Problem

When running ITNM as non-root, the poller fails to connect to the DB2 database

Symptom

The messages shown in the ncp_poller.DOMAIN.trace file will be similar to these:

Could not open /home/netcool/opt/IBM/tivoli/netcool/precision/platform/linux2x86/lib/libNcpDbDb2.so: libdb2.so.1: cannot open shared object file: No such file or directory

Thu Nov 17 16:32:30 2011  Warning: A required dynamic library file is missing. found in file CNcpDbFactory.cc at line 783 -  When attempting to open shared lib: /home/netcool/opt/IBM/tivoli/netcool/precision/platform/linux2x86/lib/libNcpDbDb2.so

Thu Nov 17 16:32:30 2011  Warning: A generic non-fatal error has occurred found in file CNcpDbPoller.cc at line 111 - Error: No databse configured for dbId: NCMONITOR

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CDbSnmpTargetFactory.cc at line 79 - Cannot get domain information from database

Thu Nov 17 16:32:30 2011  Warning: A generic non-fatal error has occurred found in file CChangedConfigPoller.cc at line 74 - SNMP target poller unable to connect to the database

Thu Nov 17 16:32:30 2011  Warning: A generic non-fatal error has occurred found in file CNcpPollerApplication.cc at line 615 - No changes to the SNMP configuration will be picked up without restarting the poller

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMib.cc at line 1241 - cannot create database handle

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMib.cc at line 174 - cannot initialise database connection for 'MIB'

Thu Nov 17 16:32:30 2011  Warning: Cannot connect to database found in file CEntityAlert.cc at line 70

Thu Nov 17 16:32:30 2011  Warning: A generic non-fatal initialisation error has occurred. found in file IPollDataMux.cc at line 46

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMonitorApplication.cc at line 141 - cannot retrieve domain manager information

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMonitorTemplateManager.cc at line 77 - cannot create DB handle for 'NCMONITOR'

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMonitorPolicyManager.cc at line 136 - cannot create DB handle for 'NCMONITOR'

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CMonitorPolicyManager.cc at line 713 - no monitor DB

Thu Nov 17 16:32:30 2011  Warning: An unexpected nil pointer reference has been found. found in file CRealTimeTblCallback.cc at line 422

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Document Information

Modified date:
17 June 2018

UID

swg21573490

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