Troubleshooting
Problem
nci_jrexec fails to execute because of a missing Java method.
Symptom
The message displayed is:
Exception in thread "main" java.lang.NoSuchMethodError: org/apache/logging/log4j/util/PropertiesUtil.partitionOnCommonPrefixes(Ljava/util/Properties;Z)Ljava/util/Map; (loaded from file:/opt/IBM/tivoli/impact/lib3p/log4j-api-2.17.1.jar by sun.misc.Launcher$AppClassLoader@efcce9d7) called from class org.apache.logging.log4j.core.config.properties.PropertiesConfigurationBuilder (loaded from file:/opt/IBM/tivoli/impact/lib3p/log4j-core-2.17.2.jar by sun.misc.Launcher$AppClassLoader@efcce9d7). at org.apache.logging.log4j.core.config.properties.PropertiesConfigurationBuilder.build(PropertiesConfigurationBuilder.java:176) at org.apache.logging.log4j.core.config.properties.PropertiesConfigurationFactory.getConfiguration(PropertiesConfigurationFactory.java:56) at org.apache.logging.log4j.core.config.properties.PropertiesConfigurationFactory.getConfiguration(PropertiesConfigurationFactory.java:35) at org.apache.logging.log4j.core.config.ConfigurationFactory.getConfiguration(ConfigurationFactory.java:304) at org.apache.logging.log4j.core.config.ConfigurationFactory$Factory.getConfiguration(ConfigurationFactory.java:467) at org.apache.logging.log4j.core.config.ConfigurationFactory.getConfiguration(ConfigurationFactory.java:325) at org.apache.logging.log4j.core.LoggerContext.reconfigure(LoggerContext.java:690) at org.apache.logging.log4j.core.LoggerContext.setConfigLocation(LoggerContext.java:679) at com.micromuse.response.client.RemoteJRExecServerImpl.main(RemoteJRExecServerImpl.java:86)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSB2GF","label":"Netcool\/Impact - SSB2GF"},"ARM Category":[{"code":"a8m500000008Zv0AAE","label":"Impact-\u003EImpact Server-\u003EJRExec Server"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.0"}]
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Document Information
Modified date:
09 May 2025
UID
ibm16851399