Troubleshooting
Problem
When trying to connect from a client machine with XCelerator installed, the user receives a "N33) Connection Failed" error message. In the normal case XCelerator should display the web server login form to enter the Cognos Express credentials as shown on the attached screen.
[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Xcelerator Perspectives","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0;9.5;10.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21605305