Troubleshooting
Problem
Collecting data for Instana. Before IBM® support is engaged for assistance, review this information to familiarize yourself with the troubleshooting process.
Resolving The Problem
To search issues, documentation, or support forums, or to open a case, visit the IBM® Support page. If the component in question is known, review the information below for relevant MustGather information.
MustGathers and related information for Instana
Self Hosted/On-prem:
Agent:
EUM/RUM:
Frontend UI/Browser:
GenAI:
Logging:
Synthetic Self-Hosted PoP:
Terraform Provider:
Sensors/Tracer:
- MustGather Data Collection Requirements for all Instana Sensors
- MustGather: ACE Sensor/Tracer
- MustGather: Ceph Sensor
- MustGather: DB2 Sensor
- MustGather: Dynatrace Sensor
- Mustgather: eBPF Sensor/Profiler
- Mustgather: Elasticsearch Sensor
- MustGather: Envoy proxy Sensor/Tracer
- MustGather: etcd Sensor
- MustGather: Go Tracer
- MustGather: HTTPd Sensor/Tracer
- MustGather: IBM i Sensor
- MustGather: InfoSphere CDC Sensor
- MustGather: Java Sensor/Tracer/Profiler
- MustGather: Jboss AS or WildFly Sensor
- MustGather: Keycloak Sensor
- MustGather: Kong Sensor/Tracer
- MustGather: MapR Sensor
- MustGather: MQ Sensor/Tracer
- MustGather: MSMQ Sensor
- MustGather: MySQL Sensor
- MustGather: .NET/.NET Core Tracer - AWS Lambda
- MustGather: .NET/.NET Core Tracer - Azure
- MustGather: .NET/.NET Core Tracer - Kubernetes
- MustGather: .NET Tracer - Docker
- MustGather: .NET Tracer - Linux
- MustGather: .NET Tracer - Windows
- MustGather: .NET Tracer - z/OS
- MustGather: NGINX Sensor/Tracer
- MustGather: Node.js Tracer
- MustGather: OpenStack Sensor
- MustGather: PHP Sensor/Tracer
- MustGather: PostgreSQL Sensor
- MustGather: Power HMC Sensor
- MustGather: Python Tracer
- MustGather: Redis Sensor
- MustGather: Ruby Tracer
- MustGather: SAP ABAP Sensor
- MustGather: SAP Hana DB Sensor
- MustGather: SAP Java NetWeaver Sensor
- MustGather: Websphere Sensor - z/OS
- MustGather: Websphere Liberty Sensor
- MustGather: XenServer Sensor
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSE1JP5","label":"IBM Instana Observability"},"ARM Category":[{"code":"a8mKe000000XZQ5IAO","label":"MustGather"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
12 May 2025
UID
ibm17179392