Resolving The Problem
Collect the following information for profile issues:
- If you are using the Profile Creation Wizard, try recreating the problem using the command line script to see if a different result is obtained. More information can be found in the Knowledge Center, the manageprofiles command.
If you are using the command line approach, please send support the exact command you are running from the command line and any response files used or input files (such as a port definition file). Screen prints of information displayed can also be useful in making a problem determination, please provide if possible.
- Run the collector tool from the root WebSphere Application Server install, not from a profile.
- Send the following file:
- Follow instructions to send diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials specific to Profiles, search the WebSphere Application Server support site.
Submitting information to IBM support
Steps to getting support for WebSphere Application Server
MustGather: Read first for WebSphere Application Server
Troubleshooting guide for WebSphere Application Server
To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files using one of following methods to help speed problem diagnosis:
Was this topic helpful?
30 July 2020