IBM Support

MustGather: Profile creation and removal problems with WebSphere Application Server

Troubleshooting


Problem

Collecting data for problems with the IBM WebSphere Application Server Profiles component. Gather this information before calling IBM Support will help familiarize you with the troubleshooting process and save you time.

Resolving The Problem

Collecting data manually

This document explains the information needed to diagnose problems with Application Server profiles.

Collect the following information for profile issues:
  1. If you are using the Profile Creation Wizard, try recreating the problem using the command line script to see if a different result is obtained. More information can be found in the Knowledge Center, the manageprofiles command.

    If you are using the command line approach, please send support the exact command you are running from the command line and any response files used or input files (such as a port definition file). Screen prints of information displayed can also be useful in making a problem determination, please provide if possible.
     
  2. Run the collector tool from the root WebSphere Application Server install, not from a profile.
  3. Send the following file:
    install_root/properties/profileRegistry.xml
     
  4. Follow instructions to send diagnostic information to IBM support.


For a listing of all technotes, downloads, and educational materials specific to Profiles, search the WebSphere Application Server support site.

Related information
Submitting information to IBM support
Steps to getting support for WebSphere Application Server
MustGather: Read first for WebSphere Application Server
Troubleshooting guide for WebSphere Application Server


Exchanging data with IBM Support

To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files using one of following methods to help speed problem diagnosis:

  • Service Request (SR)
  • E-mail
  • FTP to the Enhanced Customer Data Repository (ECuRep)

Instructions for exchanging information with IBM Support

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Document Information

Modified date:
30 July 2020

UID

swg21196228

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