How To
Summary
You are experiencing difficulties when attempting to access the Web Interface of an IBM product. As a result, IBM Support has advised you to collect the browser logs and network data from your Google Chrome browser.
Steps
Google Chrome Browser Console Logs:
- Open Google Chrome and navigate to the problematic web interface.
- Inspect the page. One method is to right-click on any part of the webpage and choose "Inspect" from the drop-down menu that appears. Alternatively, if you're using Windows or Linux, you can use the shortcut
Ctrl + Shift + I. For MacOS users, the shortcut isCommand + Option + I. - Navigate to the "Console" tab in the newly opened Developer Tools pane.
- Reproduce the issue, with the console tab open. If the issue is that the page does not load, be sure to refresh the page.
- Right-click within the console and select "Save as...".
- Send this
- file to IBM Support.
Google Chrome Network Data:
- Repeat steps 1 to 3 above, but this time, navigate to the "Network" tab in the Developer Tools pane.
- Ensure that the 'record' button (depicted as a circle and located in the top left of the panel) is enabled, as this allows for the capturing of network data.
- Reproduce the problem you've been facing, with the network tab opened and recording.
- Once you've replicated the problem, right-click anywhere in the network tab and select "Save as HAR with Content".Save the HAR file to an appropriate location.
- Provide this HAR file to IBM Support with the previously saved console log file.
Note: Be sure to start the recording before you reproduce the issue. If the recording was not started, you must reproduce the issue again.
Document Location
Worldwide
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Document Information
Modified date:
12 June 2023
UID
ibm17003227