Troubleshooting
Problem
Customer upgrades to new high-specification SQL server. End users experience slower performance, and may have intermittent issues and perhaps system crashes.
Symptom
In other words, users are experiencing poor performance and error messages, with a high-specification SQL 2000 server.
There may be various different error messages, but in particular there will be events recorded inside the 'application log' of the Application and SQL server, referring to deadlocks.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038843
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.3
Operating system(s):
Windows
Document number:
123505
Modified date:
08 May 2025
UID
swg21371449
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