Troubleshooting
Problem
I.T. administrator is configuring their Cognos server. As part of this, they need to modify the contents of "web.config" inside the 'cgi-bin' folder. However, when they open the folder, no such file exists.
Symptom
Missing file: <installation_folder>\...\cgi-bin\web.config
Consequences:
Since this file cannot be modified, customer may be suffering from issues like the following errors:
- HTTP Error 404.3 - Not Found...
- PF-SRV-6116 Unable to process the document...
- Do you want to save this file...
- TIP: For more information, see separate IBM Technotes #1577559, 1390241 & 1504282.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21650699