IBM Support

Missing menu item 'Controller' in Excel (Excel add-in not visible / active) caused by COM add-in inside 'Disabled items'

Troubleshooting


Problem

User launches Excel. The 'Controller' menu item is not visible.

Symptom

Excel menu item 'Controller' missing.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1, 10.3, 10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

To view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1, 10.3, 10.3.1

Operating system(s):
Windows

Document number:
744143

Modified date:
09 May 2025

UID

ibm10744143

Manage My Notification Subscriptions