Troubleshooting
Problem
When running a report in HTML format, report shows the custom images being used in the report. However, PDF version of the same report does not show the same images.
Symptom
Due to Single Sign On (SSO) being used and applied to the images directory where the used images were stored, the permissions didn't exist for all users running the report to access the images.
Therefore, during the rendering phase in report generation, file system level authentication fails and hence disallowing the access to the images in the directory.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
07 May 2025
UID
swg21339267