Troubleshooting
Problem
User launches Excel. User expects to see the Excel menu item 'Add-ins' near the top-right corner of Microsoft Excel. However, this menu item is missing. In turn, this will mean that the Controller Excel link cannot be registered, which will cause an error message when using Controller.
Symptom
Assuming the user has Excel 2007 installed, the only menu items available are 'Home, Insert, Page Layout, Formulas...'.
When using Controller, the following error will be regularly seen:
The Excel-link is not installed
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5;8.4","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5, 8.4
Operating system(s):
Windows
Document number:
125085
Modified date:
08 May 2025
UID
swg21372860
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