Missing database connection choices when using Controller Web

Troubleshooting

Problem

User launches Controller Web (http://:9080/fcm.web/login). User modifies 'Datasource'. User tries to choose/select one of their databases, but it does not appear.

Symptom

Example:

In one situation, there was only one database connection to choose from:

This was despite the fact that there were two separate database connections defined inside Controller Configuration, and two separate choices of databases when launching the main Controller client:

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3

Operating system(s):
Windows

Document number:
289719

Modified date:
08 May 2025

UID

swg21997329

IBM Support

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