About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
Hardware scan information is not being sent from a Dynamic Agent to a Broker Server due to a scan error or because the scan duration exceeds two minutes.
Symptom
A Dynamic Agent workstation fails to register with the intended Broker Server, a dynamic agent is only available for 10 minutes after a plan extension, or a Dynamic Agent is only available intermittently throughout a plan day. The JobManager_message.log file may include a message indicating that resource information could not be sent to the server for various reasons.
A Dynamic Agent is configured to scan for and send hardware resource information to a Broker Server's Resource Advisor every two minutes by default. If the Resource Advisor does not receive valid scan information from a Dynamic Agent within, what it considers two heartbeat intervals, then the Dynamic Agent workstation will be set to "unavailable" and will not be selected to run jobs.
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8GJD","label":"IBM Workload Automation"},"ARM Category":[{"code":"a8m0z0000001g4SAAQ","label":"Components-\u003ECITLAUNCHER WSCANHW"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.4.0;9.5.0"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Workload Automation
Component:
Components->CITLAUNCHER WSCANHW
Software version:
9.4.0, 9.5.0
Document number:
6443759
Modified date:
05 December 2022
UID
ibm16443759
Manage My Notification Subscriptions
