IBM Support

Microsoft Windows shortcuts do not use the host name that is specified during the installation of IBM Business Process Manager (BPM) V7.5

Troubleshooting


Problem

The IBM Business Process Manager V7.5 installation creates shortcuts in the Windows start menu. These shortcuts always use the "localhost" host name and do not check the host name that is assigned during the installation process.

Symptom

This scenario results in erroneous behavior, such as images that do not display on a page when you call Process Portal with the wrong shortcut.

Cause

The various prefixes in the configuration, for example <teamworks-webapp-prefix> or <image-prefix>, are set to a host name other than "localhost".

Resolving The Problem

Manually change the Windows shortcut or create a new shortcut with the host name in the URL that you specified during the installation process.

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Product Synonym

BPM

Document Information

Modified date:
15 June 2018

UID

swg21567195