IBM Support

Microsoft Windows Client Requirements

Troubleshooting


Problem

Hardware and software requirements for IBM Spectrum Protect Windows® backup-archive client and API

Cause


 

Resolving The Problem

Hardware and Software Requirements

This document is divided into linked sections. Use the following links to go to the section of the document that you require.



 

Release 8.1

Hardware
System x64: An AMD64 or EM64T processor or multi-processor based computer
Disk Space 1.5 GB disk space required to install the client
Note: using the web user interface requires minimum 4.4 GB disk space (preferred 9 GB disk space)
Memory 128 MB Random-Access Memory (RAM) required to install the client
Note: using the web user interface requires minimum 4 GB RAM (preferred 8 GB RAM)
Software
Communication Protocol One for the following, which included in the base Windows product packages:
  • Transmission Control Protocol/Internet Protocol (TCP/IP, the only one used for web client)
  • Named Pipes (used with IBM Spectrum Protect server running on same Windows machine)
Shared Memory (used with IBM Spectrum Protect server running on same Windows machine)
Operating system Backup-archive client (including web client) and API client require one of the following:
  • Windows Server 2012 and Windows Server 2012 Server Core, all editions all SPs supported1
  • Windows Server 2012 R2 and Windows Server 2012 R2 Server Core, all editions, all SPs supported2
  • Windows Server 2016 and Windows Server 2016 Server Core, all editions(*)3
  • Windows Server 2019 and Windows Server 2019 Server Core, all editions(*)4 (Beginning with 8.1.7)
  • Windows Server 2022 and Windows Server 2022 Server Core, all editions(*)5 (Beginning with 8.1.13)
  • Windows 8.1, all editions, all SPs supported 6
  • Windows 10, all editions except Mobile(*)
  • Windows 11, all editions except Mobile(*)(Beginning with 8.1.13)

(*) only Long-Term Servicing Channel (LTSC) products supported
File system For supported file systems most current fix pack, see in: Windows supported file systems
More Software
For more information about supported IBM Spectrum Protect Windows client features, which listed by Windows operating system, see Function table
The web client requires Java™: JRE 7 or JRE 8
Note:
  • Backup-archive client 8.1.0: web client supported when it is running in Microsoft Internet Explorer, Mozilla Firefox, Microsoft Edge, Google Chrome browsers.
  • Backup-archive client 8.1.2-8.1.6.x: you can no longer use the web client to connect to the IBM Spectrum Protect 8.1.2 or later 8.1 server or the 7.1.8 or later 7.1 server.
    For more information, see Using the web client in the new security environment.
  • Backup-archive client 8.1.7 and later: a new web user interface supported. This web user interface supported only on Windows server operating systems, and when it is running in Mozilla Firefox, Microsoft Edge, or Google Chrome browsers.
    Note: the web user interface requires IBM Spectrum Protect 8.1.2 or later 8.1 server or the 7.1.8 or later 7.1 server.
Automated System Recovery (ASR) for Extensible Firmware Interface (EFI) and non-EFI systems.
For NetApp Data ONTAP supports, see Backup-archive client supported levels of NetApp Data ONTAP

Note: If you upgrade to NetApp Data ONTAP 9.10.1 or later, Snapshot difference incremental backups are discontinued. For more information, see Using IBM Spectrum Protect to protect NetApp® filers with "SnapDiff™" is changing
  1. Note on Windows 2012:
    IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 Editions.
  2. Note on Windows 2012 R2:
    IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 R2 Editions for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 R2 Editions.
    The following are known issues with Windows Server 2012 R2: To run an application-consistent backup or restore by using Work Folders in Windows Server 2012 R2, apply the Microsoft rollup package for knowledge base article 2909185. See details at http://support.microsoft.com/kb/2909185.
  3. Note on Windows 2016:
    IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2016 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2016 Editions.
  4. Note on Windows 2019:
    IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2019 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2019 Editions.
  5. Note on Windows 2022:
    IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2022 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2022 Editions.
  6. Note on Windows 8.1:
    The following are known issues with Windows 8.1: Backups of the new Placeholder files in Windows 8.1 handle not the new reparse tag information correctly, causing it to be backed up and restored.



 

Release 7.1

Tip: The product now known as IBM Spectrum Protect was named IBM Tivoli Storage Manager in releases earlier than 7.1.3. To learn more about the rebranding transition, see Tivoli Storage Manager branding transition to IBM Spectrum Protect.

Note: IBM Spectrum Protect and IBM Tivoli Storage Manager 7.1 reached end of support (EOS) at 31 December 2021.
 

Hardware
System 32-bit: An x32 or compatible processor, or multi-processor based computer
x64: An AMD64 or EM64T processor or multi-processor based computer
Disk Space 1.5 GB disk space required to install the client
Memory 128 MB RAM required to install the client
Software
Communication Protocol One for the following, included in the base Windows product packages:
  • TCP/IP (the only one used for web client)
  • Named Pipes (used with IBM Spectrum Protect server running on same Windows machine)
Shared Memory (used with IBM Spectrum Protect server running on same Windows machine)
Operating system Backup-archive client (including web client) and API client require one of the following:
  • Windows Server 2008 and Windows Server 2008 Server Core, all editions, all SPs supported
  • Windows Server 2008 R2 and Windows Server 2008 R2 Server Core, all editions, all SPs supported
  • Windows Server 2012 and Windows Server 2012 Server Core, all editions all SPs supported1
  • Windows Server 2012 R2 and Windows Server 2012 R2 Server Core, all editions, all SPs supported2
  • Windows Server 2016 and Windows Server 2016 Server Core, all editions(*)3 (Beginning with 7.1.8)
  • Windows 7, all editions, all SPs supported
  • Windows 8, all editions, all SPs supported
  • Windows 8.1, all editions, all SPs supported 4
  • Windows 10, all editions except Mobile(*)(Beginning with 7.1.3.2)

(*) only Long-Term Servicing Channel (LTSC) product is supported
File system For supported file systems on most current fix pack, see this web page: Windows supported file systems
More Software
For more information about supported IBM Spectrum Protect Windows client features, which are listed by Windows operating system, see Function table
The web client requires:
  • Before backup-archive client 7.1.2.1: the Java plug-in that included in JRE 7
  • Beginning with backup-archive client 7.1.2.1: Java plug-in that included in JRE 7 or JRE 8
    Note: The client supported when it is running in Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome browsers with the required plug-in.
Only 64-bit clients running on 64-bit machines.
Automated System Recovery (ASR) for EFI and non-EFI systems.
For NetApp Data ONTAP supports, see Backup-archive Client supported levels of NetApp Data ONTAP
Virtual machine backups that are initiated by the Data Protection for VMware product only supported on
  • Windows Server 2008, 64-bit and
  • Windows Server 2012.
Note: Backup in a guest VM supported for all listed Windows versions
Supported GPFS versions:
  • GPFS 3.5.0 or higher fix pack levels
  • GPFS 4.1.0.10 (TL1) or higher fix pack levels (beginning with 7.1.2)
  • GPFS 4.1.1 or higher fix pack levels (beginning with 7.1.3)
  • GPFS 4.2.0 or higher fix pack levels (beginning with 7.1.4.4)
  • GPFS 4.2.1 or higher fix pack levels (beginning with 7.1.6)
1 Note on Windows 2012:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 Editions.
2 Note on Windows 2012 R2:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 R2 Editions for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 R2 Editions.
  • The following are known issues with Windows Server 2012 R2:
    To run an application-consistent backup or restore by using Work Folders in Windows Server 2012 R2, apply the Microsoft rollup package for knowledge base article 2909185. See details at http://support.microsoft.com/kb/2909185.
3 Note on Windows 2016:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2016 for functions that is also available and supported by IBM Spectrum Protect on the Windows Server 2016 Editions.
4 Note on Windows 8.1:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows 8.1 for functions that is also available and supported by IBM Spectrum Protect on Windows 8.
  • The following are known issues with Windows 8.1:
    Backups of the new Placeholder files in Windows 8.1 handle not the new reparse tag information correctly, causing it to be backed up and restored.



 

End of Support (EOS) releases


 

NOTE:

  • The LAN-free client also requires IBM Tivoli Storage Manager for Storage Area Networks (5608-SAN).



 

Client Components Offered

Administrative Backup-archive client HSM for Windows client API client
Command line interface Graphical user interface Command line interface Web browser interface Graphical user interface Command line Interface Interface
yes yes yes yes yes



 

[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;8.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
07 December 2021

UID

swg21197133