IBM Support

Microsoft Windows Client Requirements

Troubleshooting


Problem

Hardware and software requirements for IBM Spectrum Protect Windows® backup-archive client and API

Cause

Tip: The product now known as IBM Spectrum Protect was named IBM Tivoli Storage Manager in releases earlier than Version 7.1.3. To learn more about the rebranding transition, see Tivoli Storage Manager branding transition to IBM Spectrum Protect
 

Resolving The Problem

Hardware and Software Requirements
 

This document is divided into linked sections for ease of navigation. Use the following links to jump to the section of the document that you require:



 

Version 8.1

Hardware
System x64: An AMD64 or EM64T processor or multi-processor based computer
Disk Space 1.5 GB disk space required to install the client
Note: using the web user interface requires minimum 4.4 GB disk space (preferred 9 GB disk space)
Memory 128 MB Random-Access Memory (RAM) required to install the client
Note: using the web user interface requires minimum 4 GB RAM (preferred 8 GB RAM)
Software
Communication Protocol One for the following, which included in the base Windows product packages:
  • Transmission Control Protocol/Internet Protocol (TCP/IP, the only one used for web client)
  • Named Pipes (used with IBM Spectrum Protect server running on same Windows machine)
Shared Memory (used with IBM Spectrum Protect server running on same Windows machine)
Operating system Backup-archive client (including web client) and API client require one of the following:
  • Windows Server 2012 and Windows Server 2012 Server Core, all editions all SPs supported1
  • Windows Server 2012 R2 and Windows Server 2012 R2 Server Core, all editions, all SPs supported2
  • Windows 2016 Server and Windows Server 2016 Server Core, all editions(*)3
  • Windows 2019 Server and Windows Server 2019 Server Core, all editions(*)4 (Beginning with backup-archive client V8.1.7)
  • Windows 8.1, all editions, all SPs supported 5
  • Windows 10, all editions except Mobile(*)

(*) only Long-Term Servicing Channel (LTSC) products supported
File system For supported file systems most current fix pack, see in: Windows supported file systems
Additional Software
For more information about supported IBM Spectrum Protect Windows client features, which listed by Windows operating system, see Function table
The web client requires Java™: JRE 7 or JRE 8
Note:
  • Backup-archive client V8.1.0: web client supported when running in Microsoft Internet Explorer, Mozilla Firefox, Microsoft Edge, Google Chrome browsers.
  • Backup-archive client V8.1.2-8.1.6.x: you can no longer use the web client to connect to the IBM Spectrum Protect V8.1.2 or later V8 server or the V7.1.8 or later V7 server.
    For more information, see Using the web client in the new security environment.
  • Backup-archive client V8.1.7 and later: a new web user interface for file-restore operations supported. This web user interface supported only on Windows server operating systems, and when running in Mozilla Firefox, Microsoft Edge, or Google Chrome browsers. The web user interface must connect to the IBM Spectrum Protect V8.1.2 or later V8 server or the V7.1.8 or later V7 server. For more information, see:  8.1.7 backup-archive client New features and updates
Automated System Recovery (ASR) for Extensible Firmware Interface (EFI) and non-EFI systems.
Support for Microsoft Hyper-V documented in IBM Spectrum Protect support for Microsoft Hyper-V technote.
For NetApp Data ONTAP supports, see Backup-archive client supported levels of NetApp Data ONTAP
1 Note on Windows 2012:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 Editions.
2 Note on Windows 2012 R2:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 R2 Editions for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 R2 Editions.
  • The following are known issues with Windows Server 2012 R2:
    To run an application-consistent backup or restore by using Work Folders in Windows Server 2012 R2, apply the Microsoft hotfix for knowledge base article 2909185. See details at http://support.microsoft.com/kb/2909185.
3 Note on Windows 2016:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2016 for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2016 Editions.
4 Note on Windows 2019:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2019 for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2019 Editions.
5 Note on Windows 8.1:
  • The following are known issues with Windows 8.1:
    Backups of the new Placeholder files in Windows 8.1 handle not the new reparse tag information correctly, causing it to be backed up and restored.


 



 

Version 7.1

Hardware
System 32-bit: An x32 or compatible processor, or multi-processor based computer
x64: An AMD64 or EM64T processor or multi-processor based computer
Disk Space 1.5 GB disk space required to install the client
Memory 128 MB RAM required to install the client
Software
Communication Protocol One for the following, included in the base Windows product packages:
  • TCP/IP (the only one used for web client)
  • Named Pipes (used with IBM Spectrum Protect server running on same Windows machine)
Shared Memory (used with IBM Spectrum Protect server running on same Windows machine)
Operating system Backup-archive client (including web client) and API client require one of the following:
  • Windows Server 2008 and Windows Server 2008 Server Core, all editions, all SPs supported
  • Windows Server 2008 R2 and Windows Server 2008 R2 Server Core, all editions, all SPs supported
  • Windows Server 2012 and Windows Server 2012 Server Core, all editions all SPs supported1
  • Windows Server 2012 R2 and Windows Server 2012 R2 Server Core, all editions, all SPs supported2
  • Windows 2016 Server and Windows Server 2016 Server Core, all editions(*)3 (Beginning with backup-archive client V7.1.8)
  • Windows 7, all editions, all SPs supported
  • Windows 8, all editions, all SPs supported
  • Windows 8.1, all editions, all SPs supported 4
  • Windows 10, all editions except Mobile(*)(Beginning with backup-archive client V7.1.3.2)

(*) only Long-Term Servicing Channel (LTSC) product's are supported
File system For supported file systems on most current fix pack, see this web page: Windows supported file systems
Additional Software
For more information about supported IBM Spectrum Protect Windows client features, which are listed by Windows operating system, see Function table
The web client requires:
  • Before backup-archive client V7.1.2.1: the Java plug-in that included in JRE 7
  • Beginning with backup-archive client V7.1.2.1: Java plug-in that included in JRE 7 or JRE 8
    Note: The client supported when running in Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome browsers with the required plug-in.
Only 64-bit clients running on 64-bit machines.
Automated System Recovery (ASR) for EFI and non-EFI systems.
Support for Microsoft Hyper-V documented in IBM Spectrum Protect support for Microsoft Hyper-V technote.
For NetApp Data ONTAP supports, see Backup-archive Client supported levels of NetApp Data ONTAP
Virtual machine backups that are initiated by the Data Protection for VMware product only supported on
  • Windows Server 2008, 64-bit and
  • Windows Server 2012.
Note: Backup in a guest VM supported for all listed Windows versions
Supported GPFS versions:
  • GPFS v3.5.0 or higher fix pack levels
  • GPFS v4.1.0.10 (TL1) or higher fix pack levels (beginning with backup-archive client V7.1.2)
  • GPFS v4.1.1 or higher fix pack levels (beginning with backup-archive client V7.1.3)
  • GPFS v4.2.0 or higher fix pack levels (beginning with backup-archive client V7.1.4.4)
  • GPFS v4.2.1 or higher fix pack levels (beginning with backup-archive client V7.1.6)
1 Note on Windows 2012:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 Editions.
2 Note on Windows 2012 R2:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2012 R2 Editions for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2012 R2 Editions.
  • The following are known issues with Windows Server 2012 R2:
    To run an application-consistent backup or restore by using Work Folders in Windows Server 2012 R2, apply the Microsoft hotfix for knowledge base article 2909185. See details at http://support.microsoft.com/kb/2909185.
3 Note on Windows 2016:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows Storage Server 2016 for functionality that is also available and supported by IBM Spectrum Protect on the Windows Server 2016 Editions.
4 Note on Windows 8.1:
  • IBM Spectrum Protect backup-archive client for Windows provides support for Windows 8.1 for functionality that is also available and supported by IBM Spectrum Protect on Windows 8.
  • The following are known issues with Windows 8.1:
    Backups of the new Placeholder files in Windows 8.1 handle not the new reparse tag information correctly, causing it to be backed up and restored.


 



 

Versions past End of Support (EOS)

Version 6.4 is past End of Support (EOS). See the V6.4 Client:



 

NOTE:

  • The LAN-free client also requires IBM Tivoli Storage Manager for Storage Area Networks (5608-SAN).



 

Client Components Offered

Administrative Backup-archive HSM API
Command line interface Graphical user interface Command line interface Web browser interface Graphical user interface Command line Interface Interface
yes yes yes yes yes


 



 

Related URL

IBM Spectrum Protect Downloads - Latest Fix Packs and Interim Fixes

Overview - IBM Spectrum Protect Supported Operating Systems

IBM Support Overview - Tivoli Storage Manager Supported Operating Systems

Hardware and software requirements for IBM Spectrum Protect HSM for Windows

Featured Documents for IBM Spectrum Protect and Tivoli Storage Manager

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Document Information

Modified date:
19 November 2019

UID

swg21197133