Resolving The Problem

SYMPTOM:
When the license server is started, I get the following error message:


Program Error

rational.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being created.

If I try to do anything that requires FLEXlm License Server reading the floating license files, such as checking out a license from a client machine or Perform a Status Enquiry of the license server, I get the following error message:

Microsoft Visual C++ Debug Library

Debug Assertion Failed!

Program: C:\program files\rational\common\lmtools.exe
File: dbgheap.c
Line: 1011

Expression: _CrtlsValidHeapPointer(pUserData)

For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts.


CAUSE:
This error is the result of non-required text in the license file. Any non-required text in the license files must be preceeded by a hash (#) symbol.


RESOLUTION:
Remove all non-required text from the license file or proceed the text with a hash (#) symbol.

The only items of required text in the license files are the Paragraphs beginning with Package, Increment as well as the lines starting with Server, Daemon and Vendor. All other items must be preceded by a Hash (#) symbol or removed completely.


For more information, contact Rational Software Technical Support.