IBM Support

Microsoft VBScript runtime error: Permission denied: 'CreateObject'

Troubleshooting


Problem

Unable to install the Controller Link on a user workstation.

Symptom

Error on screen: 'There is a problem with this Windows Installer package'

Error in Event Viewer:

IBM Cognos 8 Controller Link Add-In -- Error 1720. There is a problem
with this Windows Installer package. A script required for this install
to complete could not be run. Contact your support personnel or package
vendor. Custom action CognosRemoveExcelAddIn script error -2146828218,
Microsoft VBScript runtime error: Permission denied: 'CreateObject' Line
5, Column 1,

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM Cognos Controller

Software version:
8.5

Operating system(s):
Windows

Document number:
138465

Modified date:
08 May 2025

UID

swg21438186

Manage My Notification Subscriptions