Troubleshooting
Problem
Microsoft SharePoint timeout error during collection
Symptom
A warning similar to the following message is logged by the SharePoint Connector:
- Warning Web service message stack does not have correct format: ProtocolError;System.Web.Services;The request failed with the error message:
Object moved
Object moved to [location of object]
Cause
When processing a collection within a large site collection or collecting using the web application or farm level, the time taken to traverse entire site is longer, and may sometimes exceed the default timeout value for the SharePoint process.
Resolving The Problem
To resolve the timeout issue, add an executionTimeout value to the respective Web.config file.
Timeout can be added at SharePoint level or specific to the ICC webservice, as shown below.
<location path="_vti_bin/ICCSPWebService.asmx">
<system.web>
<httpRuntime maxRequestLength="16384" executionTimeout="3600" requestValidationMode="2.0" />
</system.web>
</location>
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg22005326