IBM Support

"Microsoft IE execute shell has stopped working ... ieexec.exe ... System.BadImageFormatException" when running Controller client on Windows 64bit

Troubleshooting


Problem

User launches Controller via the 'web client'. In other words, either: (1) User launches Controller directly via http://servername/ibmcognos/controllerbin/ccr.exe or (2) User launches Cognos Connection website (http://servername/cognos8). User then clicks "Consolidate my Financial Information" or clicks "Launch - Controller". User receives error message.

Symptom

The exact messages may vary slightly depending on the version of Internet Explorer that the client device has installed.

Microsoft Windows
Microsoft IE Execute shell has stopped working

Windows can check online for a solution to the problem.
* Check online for a solution and close the program
* Close the program
[] View problem details.

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ieexec.exe
Problem Signature 02: 2.0.50727.7905
Problem Signature 03: 520b17ec
Problem Signature 04: IEExec
Problem Signature 05: 2.0.0.0
Problem Signature 06: 520b17ec
Problem Signature 07: 9
Problem Signature 08: 28f
Problem Signature 09: System.BadImageFormatException
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 2057

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1;8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 May 2025

UID

swg21570390

Page Feedback