Troubleshooting
Problem
User launches Excel. User receives error message. If user tries to re-launch Excel afterwards, then Excel warns that there was a a problem with the Controller add-in, and it suggests to disable it.
Symptom
Initial error:
- Microsoft Excel has stopped working
If user tries to re-launch Excel afterwards, then they may see this message:
Excel experienced a serious problem with the 'C:\program files\ibm\ibm cognos controller link for microsoft excel\asxloader.controller.excellink.dll' add-in. If you have seen this message muiltiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?
Event Viewer (application log):
Event 1000
Faulting application name EXCEL.EXE
Exception code: 0xe0434352
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3
Operating system(s):
Windows
Document number:
567385
Modified date:
09 May 2025
UID
swg22014119
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