IBM Support

"Microsoft Excel has stopped working ... APPCRASH ... C8ITKShared.dll" when click on cube inside "TM1 Perspectives",

Troubleshooting


Problem

User launches Controller. User clicks on a menu item (e.g. the 'X' button) which launches the Controller Excel link - this causes Microsoft Excel to open. Afterwards, user then launches TM1 Perspectives (via the standard 'Perspectives' icon). User clicks on the 'Explorer' (Server Explorer) TM1 toolbar icon. Server Explorer successfully appears. User then expands 'TM1', and then (underneath) double-clicks on any of the cubes (expecting to logon to them). An error appears.

Symptom

Depending on your environment, the error may appear slightly different.

Example #1:

Microsoft Excel
Microsoft Excel has stopped working
Windows can try to recover your information.
-> Close the program

Example #2:

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 14.0.4756.1000
Application Timestamp: 4b9c08e8
Fault Module Name: C8ITKShared.dll
Fault Module Version: 10.2.48.0
Fault Module Timestamp: 515b31a7
Exception Code: c0000005
Exception Offset: 000146e0
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 2057

Additional information about the problem:
LCID: 1033
skulcid: 1033

Example #3 (rare):
Rarely, the following error can be seen instead:

tm1camclient
Error with CAM Passport

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Perspectives","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21680106

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