About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
User launches Excel. User opens a spreadsheet (for example XLSX file). User selects several cells (for example a vertical column of 10 cells). User right-clicks on a different cell, and tries to click "paste". The Excel session seems to hang (pause). If the user tries to click anything they will see the cursor as an 'hourglass', the sheet turns white, and the words 'Not Responding' will appear at the top.
Symptom
Imagine a scenario where the user selects several cells in a column (for example 19), and then right-clicks and chooses "copy" (see below):
User then right clicks on a different cell and then tries to use the "paste special" or "paste" functionality, such as clicking on some of the icons shown below:
When moving the mouse over some of those options (e.g. the square pictures inside the 'Paste' options) at some point the entire Excel session will appear to hang.
During the above symptoms, the user may notice that the Excel sheet always has the following words shown at the bottom-left corner:
- Select destination and press ENTER or choose Paste
In addition, if the user launches Task Manager, they can see that EXCEL.EXE is using 100% of one CPU core.
This hanging may last several minutes.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1
Operating system(s):
Windows
Document number:
505541
Modified date:
08 May 2025
UID
swg21659193
Manage My Notification Subscriptions