IBM Support

MegaRAID storage manager reports unexpected sense codes - Servers

Troubleshooting


Problem

The MegaRAID Storage Manager (MSM) event log may report the following event during heavy I/O environments or drive migrations: Controller 0: Unexpected Sense: PD = 3:3 CDB = (hexidecimal codes) Sense = (hex codes)

Resolving The Problem

Source

RETAIN tip: H187719

Symptom

The MegaRAID Storage Manager (MSM) event log may report the following event during heavy I/O environments or drive migrations:

Controller 0: Unexpected Sense: PD = 3:3 CDB = (hexidecimal codes) Sense = (hex codes)
Affected configurations

The system may be any of the following IBM servers:

  • System x3550, Type 7978, any model
  • System x3650, Type 7979, any model
  • System x3655, Type 7985, any model
  • System x3755, Type 8877, any model

The system is configured with one or more of the following IBM Options:

  • MegaRAID 8480 RAID Adapter, Option 39R8850

The system is configured with at least one of the following:

  • Microsoft Windows 2003 Server, any service pack
  • Microsoft Windows 2003 Server for 64 Bit Itanium Servers, any service pack
  • Microsoft Windows 2003 Server, EE x64, any service pack
  • Microsoft Windows 2003 Server, x64 Edition, any service pack
  • Red Hat Enterprise Linux 4, any update
  • SuSE Linux SLES 9 for AMD64/EM64T, any Service Pack

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

http://www.ibm.com/servers/eserver/serverproven/compat/us/
Solution

The problem is corrected in the next release of the MegaRAID 8480 CD version 1.03.00-0225 or higher. The firmware update can be downloaded from the following URL:

www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5069790
Workaround

This event can be safely ignored.

Additional information

The event is informational only and no action need be taken.

Document Location

Worldwide

Operating System

System x:All operating systems listed

System x:Windows Server 2003

System x:Windows Server 2003 x86-64

System x Hardware Options:Red Hat Linux

System x Hardware Options:All operating systems listed

System x Hardware Options:Windows Server 2003

System x Hardware Options:Windows Server 2003 x86-64

System x Hardware Options:SUSE Linux

System x:Red Hat Enterprise Linux 4

System x:Red Hat Enterprise Linux 4 x86-64

System x:SUSE Linux Enterprise Server 9

System x:SUSE Linux Enterprise Server 9 x64

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-66292

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