Troubleshooting
Problem
Error BMXAA6713E. Record could not be retrieved from the database.
Symptom
The error above can happen on a Maximo 7.x running on SQL Server and the SQL error 208 happens when you try simple actions like filter by application object description in Security Groups app.
Security Groups --> Everyone --> Applications --> Filter the applications and type in WORKORDER in the MAIN Object box and hit enter. You get the following error:
BMXAA6713E - The MBO fetch operation failed in the mboset with the SQL error code 208. The record could not be retrieved from the database.
See the log file for more details about the error. More information.
In the logs you may see something like this :
[ERROR] [MAXIMO] [CID-UIASYNC-36] BMXAA6714E - The data for the next record in the mboset could not be retrieved for the SQL query select * from maxapps where (exists (select 1 from maximo.maxobject where ((upper (description) like '%WORKORDER%')) and (objectname = maxapps.maintbname))) and (1=1) and (app in ('CONDCODE','DRAWINDEX','ACTIVITY','TZRULE','SETS','PMOOB','SRVCOMMOD','SCHSUPER','MASTERPM','INTSRV','DM','TAGLOCKS','WOTRACKOOB','INTOBJECT','
TOOL','TECHPHONE','SROOB','QUICKREPOO','SCCONFIG','ACTION','BBOARD','FACONFIG','COMPANY','LAUNCH','TKTEMPLATE','OSLCRES','AMCREW','TERMCOND','FO
RGOTPSWD','CUSTAPP','INVUSAGE','MFMAILCFG','VIEWDRFT','RLADMIN','ASSETCAT','POOOB','INTERROR','WFADMIN','RFQ','REPLISTCFG','CONTPURCH','ASSET','LABOROOB','INVENTOR','VIEWSR','ROLE','RECEIPTS','CONTMASTER','INBXCONFIG','PRECAUTN','MOBDATAMAN','SCVNDIFACE','HAZARDS','CREATESROO','KPIGCONFIG','VIEWDR','DEPLCOLLS','INTMSGTRK','INVOICE','INVISSUEOO','WORKVIEW','ESCALATION','AMCREWT','DESIGNER','WOTRACK','KPITPL','IPC','AUTOSCRIPT','SCGLTIFACE','ITEMOOB','KPILCONFIG','SOLUTION','WSREGISTRY','SCTAXMAT','SCFMEA','SHIPREC','CIRCUITS','USER','PM','LOCATION','PO','PERSON','CURRENCY','METER','OSLCPROV','INVOKE','COMMTMPLT','RACEWAYS','CRAFT','SCVOIFACE','CREATEDROO','TOOLINV','JOBPLANOOB','REPORT','MPMAN','PLUSCTMPLT','MOBILEINV','SLA','COGNOSHOME','DOMAINADM','STOREROOM','RECEIPTSOO','COMPANI
ESO','IM','RPTOUTPUT','STARTCNTR','CHRTACCT','QUAL','KPIVIEWER','FAILURE','VIEWSROOB','SECUGRPMOB','INVISSUE','EXCHANGE','EMAILSTNER','CREATEINT','ECOMMADAPT','COLLECTION','PR','INVOICEOOB','SEARCHSOL','JOBPLAN','CRONTASK','SRVAD','RSCONFIG','PERSONGR','CONTLABOR','CONTLEASE','LOCATI_OOB','WORKMAN','VIEWTMPL','QUICKREP','MOBILEINST','ENDPOINT','FMEA','ITEM','TECHTABLET','TECHLITE','SAFEPLAN','RELATION','SELFREG','LOGGING','SRVITEM','MOBERRHND','LABOR','ASSETOOB','CONTWARRTY','LMO','PROPMAINT','ACTIONSCFG','EXTSYSTEM','SECURGROUP','ROUTES','INVENTOROO','KPI','METERGRP','FINCNTRL','RFQOOB','SR','CHANGEPSWD','DEPLGROUPS','CONDEXPMGR','CREATEDR','CREATESR','MULTISITE','COMPMASTER','CALENDR','COND','CONFIGUR','WFDESIGN','LABREP','PUBLISH','CITYPE','MANAGEINT')) order by description OPTION (FAST 1000) . See the log file for more details about the error.
com.microsoft.sqlserver.jdbc.SQLServerException: Invalid object name 'maximo.maxobject'.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:216)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1515)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteCursored(SQLServerStatement.java:1879)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteStatement(SQLServerStatement.java:766)
at com.microsoft.sqlserver.jdbc.SQLServerStatement$StmtExecCmd.doExecute(SQLServerStatement.java:689)
at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:5696)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:1715)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:180)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:155)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeQuery(SQLServerStatement.java:616)
at psdi.mbo.MboSet.getNextRecordData(MboSet.java:3186)
at psdi.mbo.MboSet.fetchMbosActual(MboSet.java:2798)
at psdi.mbo.MboSet.fetchMbos(MboSet.java:2755)
at psdi.mbo.MboSet.getMbo(MboSet.java:2002)
If you run the faulty query into SQL without the 'maximo.' before the object name in the SQL Server tool, it works perfectly
Log InLog in to view more of this document
Was this topic helpful?
Document Information
Modified date:
18 September 2025
UID
swg21978282