IBM Support

MBO fetch operation failed in the mboset with the SQL error code 208

Troubleshooting


Problem

Error BMXAA6713E. Record could not be retrieved from the database.

Symptom

The error above can happen on a Maximo 7.x running on SQL Server and the SQL error 208 happens when you try simple actions like filter by application object description in Security Groups app.

Security Groups --> Everyone --> Applications --> Filter the applications and type in WORKORDER in the MAIN Object box and hit enter. You get the following error:

BMXAA6713E - The MBO fetch operation failed in the mboset with the SQL error code 208. The record could not be retrieved from the database.
See the log file for more details about the error. More information.

In the logs you may see something like this :

[ERROR] [MAXIMO] [CID-UIASYNC-36] BMXAA6714E - The data for the next record in the mboset could not be retrieved for the SQL query select * from maxapps where (exists (select 1 from maximo.maxobject where ((upper (description) like '%WORKORDER%')) and (objectname = maxapps.maintbname))) and (1=1) and (app in ('CONDCODE','DRAWINDEX','ACTIVITY','TZRULE','SETS','PMOOB','SRVCOMMOD','SCHSUPER','MASTERPM','INTSRV','DM','TAGLOCKS','WOTRACKOOB','INTOBJECT','
TOOL','TECHPHONE','SROOB','QUICKREPOO','SCCONFIG','ACTION','BBOARD','FACONFIG','COMPANY','LAUNCH','TKTEMPLATE','OSLCRES','AMCREW','TERMCOND','FO
RGOTPSWD','CUSTAPP','INVUSAGE','MFMAILCFG','VIEWDRFT','RLADMIN','ASSETCAT','POOOB','INTERROR','WFADMIN','RFQ','REPLISTCFG','CONTPURCH','ASSET','LABOROOB','INVENTOR','VIEWSR','ROLE','RECEIPTS','CONTMASTER','INBXCONFIG','PRECAUTN','MOBDATAMAN','SCVNDIFACE','HAZARDS','CREATESROO','KPIGCONFIG','VIEWDR','DEPLCOLLS','INTMSGTRK','INVOICE','INVISSUEOO','WORKVIEW','ESCALATION','AMCREWT','DESIGNER','WOTRACK','KPITPL','IPC','AUTOSCRIPT','SCGLTIFACE','ITEMOOB','KPILCONFIG','SOLUTION','WSREGISTRY','SCTAXMAT','SCFMEA','SHIPREC','CIRCUITS','USER','PM','LOCATION','PO','PERSON','CURRENCY','METER','OSLCPROV','INVOKE','COMMTMPLT','RACEWAYS','CRAFT','SCVOIFACE','CREATEDROO','TOOLINV','JOBPLANOOB','REPORT','MPMAN','PLUSCTMPLT','MOBILEINV','SLA','COGNOSHOME','DOMAINADM','STOREROOM','RECEIPTSOO','COMPANI
ESO','IM','RPTOUTPUT','STARTCNTR','CHRTACCT','QUAL','KPIVIEWER','FAILURE','VIEWSROOB','SECUGRPMOB','INVISSUE','EXCHANGE','EMAILSTNER','CREATEINT','ECOMMADAPT','COLLECTION','PR','INVOICEOOB','SEARCHSOL','JOBPLAN','CRONTASK','SRVAD','RSCONFIG','PERSONGR','CONTLABOR','CONTLEASE','LOCATI_OOB','WORKMAN','VIEWTMPL','QUICKREP','MOBILEINST','ENDPOINT','FMEA','ITEM','TECHTABLET','TECHLITE','SAFEPLAN','RELATION','SELFREG','LOGGING','SRVITEM','MOBERRHND','LABOR','ASSETOOB','CONTWARRTY','LMO','PROPMAINT','ACTIONSCFG','EXTSYSTEM','SECURGROUP','ROUTES','INVENTOROO','KPI','METERGRP','FINCNTRL','RFQOOB','SR','CHANGEPSWD','DEPLGROUPS','CONDEXPMGR','CREATEDR','CREATESR','MULTISITE','COMPMASTER','CALENDR','COND','CONFIGUR','WFDESIGN','LABREP','PUBLISH','CITYPE','MANAGEINT')) order by description OPTION (FAST 1000) . See the log file for more details about the error.
com.microsoft.sqlserver.jdbc.SQLServerException: Invalid object name 'maximo.maxobject'.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:216)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1515)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteCursored(SQLServerStatement.java:1879)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteStatement(SQLServerStatement.java:766)
at com.microsoft.sqlserver.jdbc.SQLServerStatement$StmtExecCmd.doExecute(SQLServerStatement.java:689)
at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:5696)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:1715)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:180)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:155)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeQuery(SQLServerStatement.java:616)
at psdi.mbo.MboSet.getNextRecordData(MboSet.java:3186)
at psdi.mbo.MboSet.fetchMbosActual(MboSet.java:2798)
at psdi.mbo.MboSet.fetchMbos(MboSet.java:2755)
at psdi.mbo.MboSet.getMbo(MboSet.java:2002)


If you run the faulty query into SQL without the 'maximo.' before the object name in the SQL Server tool, it works perfectly

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg21978282