Maximo MRO IO - Customer Support How To

Answer

• Updates the way fields are calculated. (if you know what these should be or, if they are not calculating the way you want them to and need the field to be reviewed by a consultant.)
• Changes to Workflow Rules (This does NOT include users. All user updates are handled by Support. If you need to add/remove or update a workflow rule, those are handled exlusively by our Services Team - Consultants)
• Adding new fields (any new fields you would like to utilize will need to be configured and this needs to be done by the Services Team)
• Updates to the Work Queues 
• Updates to Autotasks/ Adding new Autotasks
• New Custom Reports (If you would like a custom report to be built for you, the Account Manager can initiate this process for you)
• Adding new Plants/Regions/Storerooms

• New widgets you would like to see
• New funtionality to the system
• If you would like to see a field/function add any new function/view
  
  Requests for enhancements should be sent to the below URL. They are ovesean by the product team. You have the ability to vote on requests sent by other clients as well. Voting on other requests lets the product team know that more than one client is interested and can potentially put this higher on the list of priorities. 
  You can access this feature through the product by navigating to the Question Mark Next to your name at the top right corner of the screen. Then Selecting 'Feature Request'.
  Alternatively the URL is: http://www.ibm.com/developerworks/rfe/?BRAND_ID=1
  Instructions on how to submit a request are here: https://www-01.ibm.com/support/docview.wss?uid=ibm10874786

• If you have received an error message of any kind.  (please be sure to include the error message. Screenshots are always encourgaged. Steps you took to that caused the error. Specific items that you were working on for testing)
• If you are seeing an error in how an item is being calculated (Please provide specific examples. What plant? What Material/Item number. Steps you to get to that specifc item. Any filters you applied)
• New User Requests/User updates (adding new users, removing users, adjusting user permissions to the product or workflow)
• Question on how the product works (any requestion steps to get to where you are working and the specific question you have or how you believe it SHOULD work)
• If you have question requarding a new product function that has been added to the system and would like it to be enabled. (these may be directed to the account manager depending on the funtion and the required work to enable it. Support will let you know the next steps if this is the case)
• If you recognize and issue in your data. (Any specific information you can provide, item number, plant number, What you believe it should say, when you noticed the difference)
• Any changes that you see that need to be made. If you are unsure if the change is a configuration change, send it to support. We will investigate it for you and direct it to the appropriate team as needed. 
• Any other questions you have that are not listed, send it to support and we will investigate and direct you from there.