Troubleshooting
Problem
There are times where the mobile device fails with an error, the clues to the cause will be in the mobile device logs.
Symptom
The log could present this error:
2022-04-25 10:33:28.417 IBM Maximo EAM[123456:12345] 2022-04-25T08:33:28.416Z: [ERROR]: [techmobile]: [JS-LargeDataDownloadManager]: Data download error for [MXAPIINVENTORY]: [{"name":"Error","message":"item#invalidItem"}]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hBABAA2","label":"Maximo Application Suite-\u003EMAS Applications"}],"ARM Case Number":"TS009150406","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
06 June 2023
UID
ibm16576071