IBM Support

Maximo installation troubleshooting for the error--Remote system cannot be reached using Supported RXA Protocols

Troubleshooting


Problem

While installing Maximo 7.6.x, there are instances of failure that occur when Remote Configuration prerequisites are not met.

Symptom

Symptom

CTGInstallTrace00.log:

RXA connection status:

   Hostname          : myhost.mydomain

   IP address        : 9.X.X.X

   Protocol          : IPv4

   OS User           : root

   Thread            : ThreadThread-139,6,main

   Windows protocol  : Credentials failure (protocol answers but user/password rejected).

   SSH protocol      : Connection error (remote system is not accepting this protocol).

CTGInstallTrace00.log or CTGError00.log:

com.ibm.tivoli.ccmdb.install.common.util.rxa.RemoteSystemException:

Remote system cannot be reached using Supported RXA Protocols.

at com.ibm.tivoli.ccmdb.install.common.util.rxa.RxaHost.initThreadRemoteAccess(RxaHost.java:293)
at com.ibm.tivoli.ccmdb.install.common.util.rxa.RxaHost.<init>(RxaHost.java:137)
at com.ibm.tivoli.ccmdb.install.common.util.rxa.RxaHost.getInstance(RxaHost.java:565)
at com.ibm.tivoli.ccmdb.install.common.util.rxa.RxaUtil.getInstance(RxaUtil.java:136)
at com.ibm.tivoli.ccmdb.install.ps.services.filetransfer.PsidFileSender.main(PsidFileSender.java:123)

Document Location

Worldwide


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Document Information

More support for:
IBM Maximo Asset Management

Component:
Install

Software version:
7.6.0, 7.6.1

Document number:
1282810

Modified date:
25 April 2022

UID

ibm11282810

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