Troubleshooting
Problem
After upgrading WebSphere to 8.5.5.12 the Maximo Anywhere MobileFirst runtime will not start and fails with a The Soap RPC call can't be unmarshalled error.
Symptom
Unable to load Maximo Anywhere run time when logging in to MobileFirst, the systemout logs will show the following error.
FWLSE0320E: Failed to check whether the admin services are ready. Caused by: [project MaximoAnywhere]
java.lang.reflect.UndeclaredThrowableException
at com.sun.proxy.$Proxy95.getAttribute(Unknown Source)
at com.ibm.ws.management.AdminClientImpl.getAttribute(AdminClientImpl.java:153)
at com.worklight.common.util.jmx.WASRuntimeMBeanHandler$AdminClientMBeanServerConnection.getAttribute(WASRuntimeMBeanHandler.java:499)
at com.sun.jmx.mbeanserver.MXBeanProxy$GetHandler.invoke(MXBeanProxy.java:134)
at com.sun.jmx.mbeanserver.MXBeanProxy.invoke(MXBeanProxy.java:179)
at javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:263)
at com.sun.proxy.$Proxy96.isReady(Unknown Source)
at com.worklight.core.jmx.ProjectSynchronizationBean.isReady(ProjectSynchronizationBean.java:141)
at com.worklight.core.init.WorklightServletInitializer$1.run(WorklightServletInitializer.java:146)
at java.lang.Thread.run(Thread.java:853)
Caused by: [SOAPException: faultCode=SOAP-ENV:ServerException; msg=The Soap RPC call can't be unmarshalled.]
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.handleAdminFault(SOAPConnectorClient.java:966)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplateOnce(SOAPConnectorClient.java:931)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplate(SOAPConnectorClient.java:696)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplate(SOAPConnectorClient.java:686)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.getAttribute(SOAPConnectorClient.java:641)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invoke(SOAPConnectorClient.java:497)
FWLSE0320E: Failed to check whether the admin services are ready. Caused by: [project MaximoAnywhere]
java.lang.reflect.UndeclaredThrowableException
at com.sun.proxy.$Proxy95.getAttribute(Unknown Source)
at com.ibm.ws.management.AdminClientImpl.getAttribute(AdminClientImpl.java:153)
at com.worklight.common.util.jmx.WASRuntimeMBeanHandler$AdminClientMBeanServerConnection.getAttribute(WASRuntimeMBeanHandler.java:499)
at com.sun.jmx.mbeanserver.MXBeanProxy$GetHandler.invoke(MXBeanProxy.java:134)
at com.sun.jmx.mbeanserver.MXBeanProxy.invoke(MXBeanProxy.java:179)
at javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:263)
at com.sun.proxy.$Proxy96.isReady(Unknown Source)
at com.worklight.core.jmx.ProjectSynchronizationBean.isReady(ProjectSynchronizationBean.java:141)
at com.worklight.core.init.WorklightServletInitializer$1.run(WorklightServletInitializer.java:146)
at java.lang.Thread.run(Thread.java:853)
Caused by: [SOAPException: faultCode=SOAP-ENV:ServerException; msg=The Soap RPC call can't be unmarshalled.]
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.handleAdminFault(SOAPConnectorClient.java:966)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplateOnce(SOAPConnectorClient.java:931)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplate(SOAPConnectorClient.java:696)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invokeTemplate(SOAPConnectorClient.java:686)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.getAttribute(SOAPConnectorClient.java:641)
at com.ibm.ws.management.connector.soap.SOAPConnectorClient.invoke(SOAPConnectorClient.java:497)
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.2;7.6.2.1;7.6.3;7.6.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 October 2019
UID
swg22012346