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MASUSERSYNC fails to sync user as it already exists

Troubleshooting


Problem

When running the Maximo Manage crontask MASUSERSYNC to insert or update users to Maximo Application Suite, the sync does not complete.

Symptom

Reviewing the Manage pod logs where the crontask ran, this error can be seen:
[ERROR] [MXServer] [CID-CRON-530479] BMXLM0504E - HTTP Response Code 409: {"exception":{"id":"AIUI1002E","properties":["user","maxadmin"]},"message":"AIUI1002E: Unable to create user/maxadmin.  It already exists"}
psdi.util.MXApplicationException: BMXLM0504E - HTTP Response Code 409: {"exception":{"id":"AIUI1002E","properties":["user","maxadmin"]},"message":"AIUI1002E: Unable to create user/maxadmin.  It already exists"}
	at psdi.iface.mic.MicService.sendData(MicService.java:2051) ~[businessobjects.jar:?]
	at psdi.iface.mic.MicService.syncUserData(MicService.java:1762) ~[businessobjects.jar:?]
	at psdi.iface.mic.MicService.syncUsersToMAS(MicService.java:1695) ~[businessobjects.jar:?]
	at psdi.server.MASUserSyncCronTask.cronAction(MASUserSyncCronTask.java:140) [businessobjects.jar:?]
	at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2594) [businessobjects.jar:?]
	at psdi.server.CronTaskManager.access$1100(CronTaskManager.java:107) [businessobjects.jar:?]
	at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3513) [businessobjects.jar:?]
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) [?:?]
	at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
	at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) [?:?]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
	at java.lang.Thread.run(Thread.java:839) [?:?]
Within the Maximo Application Suite Core namespace, the internalapi pod logs can also be reviewed:
managers.users DEBUG    Upserting user: maxadmin
managers.users ERROR Unable to create user/maxadmin It already exists
Traceback (most recent call last):
File "/opt/ibm/internalapi/managers/users.py", line 576, in upsertBulkUsers
raise exceptions.ConflictError("user", email['value'])
exceptions.ConflictError: AIUI1002E: Unable to create user/maxadmin. It already exists

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m0z000000cvcNAAQ","label":"Security"},{"code":"a8m50000000CbHdAAK","label":"System Administration-\u003EUsers"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
06 March 2025

UID

ibm17046042

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