To manually install or uninstall the executable TM1ExcelService.exe as a Windows Service fails with an error message pointing to the Windows tool installutil.exe

Troubleshooting

Problem

TM1 Version 9.5 and newer, to install the "TM1 Excel Server", being the Excel Report Server of TM1 Web which renders websheeets, as a Windows Service using the DOS command line command "TM1ExcelService.exe -install" fails with the error message Windows Service Start Failure Cannot start service from the command line or a debugger. A Windows Service must first be installed (using installutil.exe) and then started with the Server Explorer, Windows Services Administrator tool or the NET START command. To uninstall the Windows Service "TM1 Excel Server" using the DOS command line command "TM1ExcelService.exe -install" fails with the same error message. Note: The Display Name of the Excel Report Server depends on the language of the TM1 installation: An englisch TM1 Web installation is using the Display Name "TM1 Excel Server", a german TM1 Web installation is using the Display Name "TM1 Excel Dienst".

Symptom

In TM1 Version 9.5 and newer, executing the DOS command line command

TM1ExcelService.exe -[ install | remove ]

fails with the Windows error message:

Windows Service Start Failure
Cannot start service from the command line or a debugger. A Windows Service must first be installed (using installutil.exe) and then started with the Server Explorer, Windows Services Administrator tool or the NET START command.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;9.5.1;9.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos TM1

Software version:
9.5.2, 9.5.1, 9.5

Operating system(s):
Windows

Document number:
408863

Modified date:
09 May 2025

UID

swg21450058

IBM Support

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