IBM Support

Manual resetting of Snap Server settings

Question & Answer


Question

How do I reset Snap Server settings if I cannot connect to it?

Answer

Resetting the Snap Server to its factory default settings does not change the existing disk configuration or erase any data stored on your disks. However, clearing all of the system settings will remove the File/Folder Security and Quotas. 

Before you perform the following steps, read the entire procedure so that you can anticipate and avoid mistakes.

To reset the server settings, do the following:

1. Turn the Snap Server off by pressing the power button until the System light blinks three times. Wait up to 30 seconds for all of the lights to turn off.

2. Press and hold down the Reset button. While you are still pressing Reset, turn the Snap Server back on; wait until both the System and Disk lights start flashing at the same time. (To press the Reset button, push a pencil point or similar object into the Reset button.)

3. Release the Reset button.

4. To specify the settings that you want to clear and reset, briefly press the Reset button:

  • Once to clear the server's IP address.
  • Twice to clear the Administrator password.
  • Three times to clear the server's network settings.
  • Four times to clear all system settings (including File/Folder security and quotas).
  • Five times to set into FLUP Mode (to broadcast upgrades using snapup32.exe)
  • Six times to boot, but not mount hard disks (not possible on 1x00)

5. Watch the Disk light and verify that the number of times it flashes corresponds to the number of times you pressed the Reset button. For example, if you pressed Reset three times to clear the network settings, the Disk light should flash three times repeatedly to confirm the reset. If the number of flashes exceeds the number you intended, repeat steps 4 and 5 of this procedure.

6. When the light confirms the level of reset that you want, press and hold down the Reset button until both the System and Disk lights turn off, and then release the Reset button. The server then restarts, and restores the factory defaults for the settings that you specified.

[{"Product":{"code":"SSULQD","label":"IBM PureData System"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":null,"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

NZ661501

Document Information

Modified date:
17 October 2019

UID

swg21571240