The Manage application becomes inaccessible after login, displaying a continuous progress circle. The issue persists even after restarting the pod. Error logs indicate 'BMXAA6518E - Service UNITTEST is not loaded' due to a missing service class specified in the MAXSERVICE table. The error suggests that the service 'UNITTEST' could not be configured, potentially causing the application to fail to load properly.
The 'manage' application cannot be accessed after login, displaying a continuous progress circle. Restarting the pod did not resolve the issue. The problem is not isolated to a single user, indicating a potential systemic issue rather than a user-specific cache problem.
The issue was caused by a **misconfiguration** in the MAXSERVICE table where the 'UNITTEST' service was active but not properly configured, leading to a failure in loading the service and causing the Manage application to be inaccessible.
- Inspect application logs for errors related to the 'manage' service.
- Identify the specific error 'BMXAA6518E - Service UNITTEST is not loaded.'
- Check the MAXSERVICE table for the status of 'UNITTEST'.
- Update MAXSERVICE set ACTIVE=0 where SERVICENAME='UNITTEST' via the database since 'manage' is inaccessible.
- Restart the 'manage' service.
- Verify if the issue is resolved after the restart.
We found this error in the logs which may be the cause:
[ERROR] [maximo] BMXAA6518E - Service UNITTEST is not loaded. See the enclosed exception for detail.
psdi.util.MXSystemException: BMXAA3757E - The service ServiceStorage: UNITTEST could not be configured. Ensure that the service class that is specified in the MAXSERVICE table exists. See the log files in the home director for more details on the error. Restart the system after the error is resolved.
Action required:
update MAXSERVICE set ACTIVE=0 where SERVICENAME='UNITTEST';
Restart Manage.
Can you look in MAXSERVICE table and check the status for servicename UNITTEST
select SERVICENAME, ACTIVE from MAXSERVICE where SERVICENAME='UNITTEST'
If active=1, set it to 0:
update MAXSERVICE set ACTIVE=0 where SERVICENAME='UNITTEST';
Then restart Manage.
Since you cannot access Manage, you will need to action this via the database.
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