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Malformed Server Response when attempting to log into CCRC

Troubleshooting


Problem

This technote explains how to resolve an error, []Error: malformed server response[], that can occur when attempting to login to IBM Rational ClearCase Remote Client (CCRC).

Symptom


A user is able to login to the RWP server through SSH, however, when attempting to login through CCRC, the user receives an error:

Unable to login to the specified server.

Error: malformed server response

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Remote Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF022","label":"OS X"}],"Version":"2003.06.00;7.0;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 February 2019

UID

swg21380978