Troubleshooting
Problem
A JMS message can be directly sent to the event manager. If one of these messages is not formated properly, it resides in the JMS queue (SIB tables) until it is cleared.
Symptom
The following error exists in the SystemOut.log file:
000003f3 wle E CWLLG2217E: Message Listener failed to handle the JMS message. Error: Malformed Event Manager message; missing expected <event> tag.
com.lombardisoftware.core.TeamWorksException: Malformed Event Manager message; missing expected <event> tag.
at com.lombardisoftware.server.ejb.eventmgr.XMLEventMessageConverter.getReason(XMLEventMessageConverter.java:51)
at com.lombardisoftware.server.ejb.eventmgr.XMLEventMessageConverter.convertFromXML(XMLEventMessageConverter.java:85)
at com.lombardisoftware.server.ejb.eventmgr.EventMgrMessageListenerCore.onMessage(EventMgrMessageListenerCore.java:35)
at sun.reflect.GeneratedMethodAccessor99.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.lombardisoftware.utility.spring.TransactionInterceptor$1.call(TransactionInterceptor.java:52)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport.executeInExistingTransaction(ProgrammaticTransactionSupport.java:452)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport.execute(ProgrammaticTransactionSupport.java:219)
at com.lombardisoftware.utility.spring.TransactionInterceptor.invoke(TransactionInterceptor.java:50)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.lombardisoftware.utility.spring.CoreEntryInterceptor.invoke(CoreEntryInterceptor.java:44)
at com.lombardisoftware.utility.spring.PSCoreEntryInterceptor.invoke(PSCoreEntryInterceptor.java:14)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy78.onMessage(Unknown Source)
at com.lombardisoftware.server.ejb.eventmgr.EventMgrMessageListener$1.execute(EventMgrMessageListener.java:46)
at com.lombardisoftware.server.ejb.eventmgr.EventMgrMessageListener$1.execute(EventMgrMessageListener.java:44)
at com.lombardisoftware.server.ejb.EjbServerUtils.handleEjbCall(EjbServerUtils.java:90)
at com.lombardisoftware.server.ejb.eventmgr.EventMgrMessageListener.onMessage(EventMgrMessageListener.java:44)
at com.ibm.ejs.container.MessageEndpointHandler.invokeMdbMethod(MessageEndpointHandler.java:1093)
at com.ibm.ejs.container.MessageEndpointHandler.invoke(MessageEndpointHandler.java:778)
at $Proxy25.onMessage(Unknown Source)
at com.ibm.ws.sib.api.jmsra.impl.JmsJcaEndpointInvokerImpl.invokeEndpoint(JmsJcaEndpointInvokerImpl.java:233)
at com.ibm.ws.sib.ra.inbound.impl.SibRaDispatcher.dispatch(SibRaDispatcher.java:900)
at com.ibm.ws.sib.ra.inbound.impl.SibRaSingleProcessListener$SibRaWork.run(SibRaSingleProcessListener.java:552)
at com.ibm.ejs.j2c.work.WorkProxy.run(WorkProxy.java:399)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1613)
[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Messaging Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Messaging engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Messaging engine","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0;7.5.1;7.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Business Process Manager Standard
Software version:
8.0.1, 8.0, 7.5.1, 7.5
Operating system(s):
AIX, Linux, Windows
Document number:
484125
Modified date:
28 April 2025
UID
swg21617433
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