Troubleshooting
Problem
In Maximo Assist 8.4.0, users can log in successfully although an “Internal Server Error” error occurs.
Symptom
If you check any one of the Assist studio/technician/admin-console pod logs that are in Assist name space mas-{{instanceId}-assist, for example for the {{instanceId}}-ema-studio pods, the following types of errors exist:
UnhandledPromiseRejectionWarning: JwksError:
Unknown authentication strategy "jwtStrategy"
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000F83HAAS","label":"Maximo Application Suite-\u003EMAS Applications-\u003EAssist"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.7.0"}]
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Document Information
Modified date:
20 July 2022
UID
ibm16605273