Troubleshooting
Problem
User launches Controller client. User chooses database, and clicks OK. An error appears.
Afterwards, I.T. administrator launches Controller Configuration, and attempts to connect to the database. A similar error appears.
Symptom
Launching Client:
An error occurred while trying to access the server
Login failed for user 'fastnet'. Reason: The password of the account has expired.
Testing database connection (inside Controller Configuration):
Test connection failed
Microsoft Data Link Error
Test connection failed because of an error in initializing provider. Login failed for user 'fastnet'. Reason: the password of the account Must be changed.
OK
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1, 10.2.0, 10.2.1, 10.3.0, 10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034969
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Document Information
Modified date:
08 May 2025
UID
swg21347333