IBM Support

Login Access Single User

Question & Answer


Question

Login Access Single User

Answer

Requested user has been added. Once you have dashboards assigned please provide new user with Gainsight W3 login instructions, To logon, have them click this link https://ibm.biz/client_success and logon with their w3 intranet userid and password.

User email already existed in Salesforce.com (SFDC) so they will not be able to access GS via W3 login so the number "2" is added to the end of their email address which will become their SFDC Username. ?This user will have to access Gainsight via direct SFDC login, https://login.salesforce.com/. ?I will need to reset user password via SFDC. ?SFDC password reset is only good for 24 hours so once you let me know he is ready to access and receive the email I'll reset.?

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Document Information

Modified date:
02 November 2020

UID

ibm10774251

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