Log Server socket errors when starting Cognos BI: 9362 Address already in use: Cannot bind.

Troubleshooting

Problem

Log Server socket errors when trying to start Cognos BI

Symptom

StartService LogService Failed Log Server socket error
<parameters><item name='Port'><![CDATA[9362]]></item><item
name='Error'><![CDATA[Address already in use: Cannot bind]]></item></parameters><P>StartService
LogService Failed <parameters><item
name='Port'><![CDATA[9362]]></item><item
name='Mode'><![CDATA[UDP]]></item><item
name='Secure'><![CDATA[FALSE]]></item></parameters>

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.1.1, 10.2.1, 10.2.2, 8.4.1

Operating system(s):
Windows

Document number:
368655

Modified date:
08 May 2025

UID

swg21340491

IBM Support

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